PBS NewsHour

How Southwest’s operational meltdown affected passengers

Southwest Airlines appears to have recovered from their holiday week meltdown, with only about two dozen flight cancellations reported Sunday. But anger and frustration lingers among Southwest passengers, many of whom are still trying to reach their destinations. We spoke with two passengers who shared their experiences of canceled flights, lost luggage and missed family gatherings.

How Southwest’s operational meltdown affected passengers

5m 12s

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