Search form

Sustainer FAQ

When will my recurring gift be charged?

Your first gift will be processed 1-2 business days after you make your pledge. After that you’ll be charged around the same time each month for future payments.  If you submit an update to your sustaining gift, you will keep the same payment date unless otherwise requested.

 

Does my sustaining gift have an end date?

As a sustainer, your support for WETA will never expire and we’re so grateful for that.  However, we understand that sometimes donors need to adjust the amount, request a future end date or cancel and we can take care of that at any time.  Please contact Janet Mullany, your Sustainer Care Associate at 703-998-2735.

 

How can I update my sustaining gift?

Online

Use our convenient Online Sustainer Update Form

 

By Phone or email

Contact Janet Mullany, your Sustainer Care Associate, at 703-998-2735
9 a.m. to 8 p.m., Monday through Thursday
9 a.m. to 5 p.m., Friday
sustainer@weta.org

 

By Mail

Download the Printable Sustainer Update Form and mail it to our offices
WETA Membership Department
3939 Campbell Avenue
Arlington, VA 22206

 

Can I update my current sustaining gift online?

Yes, you can use the Online Sustainer Update Form.

 

How can I update my personal contact information?

Please contact our Membership Department at 703-998-2724 between the hours of 9 a.m. and 5 p.m. Monday through Friday to update your personal account information.

 

Can I see the details of my current sustaining gift online?

We cannot currently display the details of your giving online.  Please call our Membership Department at 703-998-2724 between the hours of 9 a.m. and 5 p.m. Monday through Friday for more information about your current or past support.

 

What is direct debit from my bank account?

Direct debit is a payment method that uses your bank’s routing and account numbers to securely donate to WETA on an ongoing basis.  Many sustainers choose to give directly from their bank account because credit and debit cards have expiration dates and are frequently updated, whereas bank account numbers rarely change so your support can continue uninterrupted. 

 

Do I have to make a new pledge to request a thank you gift?

No. If you have not chosen a gift with your pledge for the year, you can request one at any time, even during pledge drives. To request a gift, call our Membership Department at 703-998-2724 available from 9 a.m. to 5 p.m., Monday through Friday.

 

Is my sustaining gift tax-deductible?

Yes. Your gift to WETA is fully tax-deductible, minus the fair market value of any thank you gifts received.  You’ll receive an annual summary of your giving at tax time.

Connect with WETA

  • Facebook
  • YouTube
  • Twitter
  • Pinterest